Submit a Support Request
Visual Pursuits is the name for the package of software and web hosting services
provided for photography and art clubs. This service is provided by Software Pursuits, Inc.
located in California.
Use this form to report a problem, make a suggestion, or ask a question when your organization
website administrator is unable to help you. We will respond as quickly as we can, but
you should allow a full business day for a response.
We are automatically notified if our websites are down, so you do not need to notify us.
Our tiny service fees do not allow us to provide phone support for this service. Please
use this form to send an e-mail. If you have an urgent issue that cannot wait 24 hours for
a response, please send your support request
and then alert us that you have an urgent issue at +1-650-227-1250.
The best way to submit a support request is to login to your organization website before requesting help.
This will automatically identify you and your organization.
Your Name:
Your E-Mail Address -
If your e-mail address is not valid you will not receive a reply.
Subject:
Message:
Please make your request as detailed as possible. While we are quite clever, we cannot
read your mind or see your screen. Please provide a clear description
of any webpage or Image Competition Manager form you are viewing
and the text of any error message.
Please be specific.
Include ImageId's, competition dates and names, and step by step instructions for how
we can reproduce your issue. We have thousands of users and we may not remember
any details about you or your organization.
Screenshots
You can paste a screenshot of your webpage or Image Competition Manager screen
into your message below. On Windows, hold Alt and press "Print Screen" to place an image
of the current window on the clipboard for pasting.
On a Mac, to put a screenshot of a window on the clipboard, use Command-Control-Shift-4,
then space, then click a window.
Note that some browsers, such as Safari, do not paste values in an manner that allows
them to be used in an email and you may need to attach images instead.
Hyperlink Help is available to assist you in adding
links to webpages or documents.
Attachments:
Attachments should not be needed if you paste screenshots into the body of your message above.
File uploads are started immediately after they are selected.
Each attachment cannot exceed 4MB. Your entire message cannot exceed 8MB.